We recommend you choose one of the higher-ranked mail scanning services in our review. It's not enough to make big promises during the sales and onboarding process: failing to respond to complaints and cancellation requests isn't acceptable. No longer a recommended mail scanning serviceįor all of these reasons, we've had to drop Earth Class Mail a full star since our last evaluation. We can understand Earth Class Mail charging a $50 cancellation fee - to cover the costs associated with handling your mail for six months after you close your account, since it can take a while for people to get the memo about your new address - but that doesn't explain why clients report being charged monthly service fees well after terminating their accounts. Other complaints frequently mention feeling "nickel-and-dimed" with extra fees, challenges in getting the service working properly, and problems with post-cancellation charges. One person even said that ECM's customer service was the most incompetent he'd experienced in 30+ years in the business world. Unfortunately, that tracks fairly closely to client feedback we found in other places: you'll either love this service or hate it, and either way you shouldn't expect prompt resolutions when you encounter problems. We weren't thrilled to see that this service has a "D-" rating from the Better Business Bureau for failing to respond to a handful of complaints. The only "freebie" we found is on mail scanning itself: as long as the piece of mail is 20 pages or less, it's included with your plan. The list goes on and on, from $39/month for depositing up to five checks to hefty forwarding fees on physical mail. Have a banner month and get more pieces than your plan's limit? That's anywhere from $1 to $2 per item, depending on the plan you have. Need an extra recipient? $5 more per month. Business MailRoom ($229/month): designated as the plan for "high-volume mail scanning for medium to large businesses", you'll get handling of up to 250 pieces of mail every month for a single address.Įverything else at Earth Class Mail is an a la carte add-on - and the costs can really add up.Startup MailRoom ($139/month): you'll get processing of up to 100 pieces of mail at your choice of address (also 80+ possible locations).If you're looking for mail scanning services on a more corporate level, you'll want to check out Earth Class Mail's MailRoom plans: Premium MailBox ($79/month): designed to serve small organizations and offices, this plan gives you a choice of over 80 address locations nationwide for up to 20 recipients.This is the right plan for families and groups of travelers. Shared MailBox ($29/month): this is the same plan as Personal, but for up to five recipients.You'll get a Beaverton, Oregon address for one recipient. Personal MailBox ($19/month): if all you need is a place to get mail, this will be your most affordable option.Here are your options for individuals and small businesses: Every plan will include up to 50 pieces of scanned mail each month, free secure shredding, and up to 30 days of physical mail storage. The company has restructured their plans since our last review, making them much more accessible to the average customer. Some of ECM's clients include big names like Lyft and Coinbase, but their services are available for individuals and small businesses as well. This mail scanning service has processed more than 18 million pieces of mail and $2.4 billion in checks. Plans for individuals/small offices and larger businesses/enterprisesĮarth Class Mail has been helping individuals and businesses for almost two decades.No cost for mail scanning on documents of 20 pages or less.
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